Privacy Policy

Information We Collect

When you create an account or interact with our platform, we collect information that helps us deliver a safe and personalised experience. This typically includes personal details such as your name, date of birth, email address, residential address, telephone number, and account credentials. During financial transactions we also record payment information and verification documents required to meet regulatory standards.

In addition to the details you provide directly, our systems automatically collect technical information. This includes your IP address, browser type and version, device identifiers, operating system, and data about how you navigate and use our website. We use this information to understand user behaviour, maintain service quality, and diagnose technical issues.

How We Use Your Information

We use the collected information primarily to provide, maintain, and improve our gaming services. This includes verifying your identity, processing deposits and withdrawals, managing your account, and delivering customer support when needed. Your data also helps us comply with legal and licensing obligations, prevent fraud, and promote responsible gambling practices.

Where you have given consent, we may use your contact details to send promotional offers, newsletters, and updates about new games or features. You can adjust these preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share it with carefully selected service providers who perform functions on our behalf. These include payment processors, identity verification agencies, customer support platforms, analytics providers, and IT service companies. All such partners are contractually required to protect your data and use it only for the specific purposes we authorise.

We may also disclose information when required by law, regulatory authorities, or court order, or to protect the rights, property, or safety of Mr Fortune Casino, our users, or the public. In the event of a business transfer such as a merger or acquisition, user information may be included among the transferred assets, subject to the protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential functions, analyse performance, and personalise your experience. Essential cookies allow you to log in, maintain game sessions, and ensure secure navigation. Performance and functional cookies help us understand which features are most popular and remember your preferences.

You can manage cookie settings through your browser controls. Please note that disabling certain cookies may limit your ability to use some features of the site. We regularly review our use of these technologies to ensure they align with best practices for user privacy.

Data Security

We implement appropriate technical and organisational measures to protect the personal information we hold. This includes encryption of sensitive data during transmission and storage, access controls, regular security assessments, and staff training on data protection responsibilities. While we strive to maintain the highest standards, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute protection.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information where permitted by law. You may also withdraw consent for certain processing activities or object to how your data is used. To exercise these rights, simply contact our customer support team with a clear description of your request. We will respond within a reasonable timeframe and in accordance with applicable legal requirements.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once retention is no longer needed, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, legal obligations, or industry practices. When significant changes occur, we will post the revised policy on our website and update the effective date. We encourage you to review this page periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team through the live chat feature or email address provided on our website. We are committed to addressing your inquiries promptly and transparently.

This policy is effective as of January 2025 and applies to all users of Mr Fortune Casino services in Canada.